FAQs

Find answers to more commonly asked questions here.
Still need help? Contact us below.

• What is TokenTourney?

  TokenTourney is a gaming platform that provides users with a way to win once-in-a-lifetime experiences and unique prizes. Players buy their entry into a tournament and compete against others in hopes of being the last one remaining to win the grand prize.
  
  Players advance through rounds by making a series of real-world daily fantasy sports predictions. For example, will LeBron James (Lakers) score over or under 25.5 points against the Knicks?
  
  But wait, there’s more... between any two rounds of a tournament, you can list your spot in the tournament for sale on our marketplace. Another player can then buy your spot and enter the tournament where you left off. This allows you to monetize your progress in the tournament and make money even when you don’twin the grand prize.
  
  As a tournament gets closer to the final round, the value of your spot should increase as you have a greater chance of winning the grand prize.

• How do I play?

  For each tournament, there will be a set time period during which you can buy an entry. Once that time expires or the maximum number of entries are sold, you can only join the tournament by purchasing an entry from another user on our marketplace.
  
  Once you have bought an entry, you will be able to submit/edit your Round 1 predictions up until the round locks right before the real-world sporting events start.
  
  About 1 hour after the final real-world sporting event ends, you will be notified by email that results are in, and you can check under "My Tournaments" to see if you advanced to the next round.
  
  For some tournaments, you will be able to immediately make your predictions for the next round if you advance. For other tournaments, there will be a waiting period between when you find out if you advanced and when the next round’s questions become available.
  
  Once the next round’s questions are available, you have up until the round locks right before the real-world sporting events start to submit/edit your predictions. Don’t forget, between any two rounds of the tournament, you have the ability to sell your spot on our marketplace. Please note that we currently do not allow users to sell their spots while real-world sporting events are in play.

• How does scoring work?

  For each tournament round, you will be asked to make a series of over/under predictions as well as one fill-in-the blank prediction. You will receive 1 point for every correct over/under prediction. For the fill-in-the-blank prediction, you will get a decimal score between 0 and 1, depending on how close your prediction is to the actual result. If your prediction is exactly the same as the actual result, you will get the maximum score of 1 point.
  
  We then add up your points for all predictions in a given round and rank all players in order from highest to lowest. Only those that rank within that round’s elimination threshold (ex., the top 50%) will advance to the next round.
  
  If two players have the exact same round score, then it’s possible for a greater than expected percentage of players to advance to the next round. For example, 10 players start a round, and only the top 50% advance. If the users that ranked 5 and 6 both had the exact same round score, then both would advance to the next round. This would result in 6 out of 10 players advancing.
  
  In the final round, if the top two scorers have the exact same round score, then the tiebreaker for who wins the grand prize is who submitted their answers first.

• How many people am I playing against?

  The number of players in each tournament will vary. However, for each tournament, we set a maximum number of entries. You can view this by navigating to the main page of the tournament you are interested in. From there, you can see the number of players towards the top right under the header "Available Spots". For an upcoming tournament, the first number is how many entries are still available for purchase, and the second number is the maximum number of entries.
  
  For an active tournament, that section will tell you how many players are remaining in the tournament. You can use this to help you decide whether or not you want to buy back in.

• How do I create an account?

  - On PC/Mac, click “Sign Up” on the top right of the home page. On mobile, click the navigation button on top right of the home page, then click “Sign Up.”
  - Enter your email address and create a password.
  - Within a matter of seconds, you should receive a verification email from TokenTourney. Open the email and click “Verify Email Address.”
  - Now, log back in to TokenTourney. You will be prompted to allow offline access. This is necessary so that cookies can be stored on your device and allow TokenTourney to function optimally.
  - Then, create a username, enter your legal name, and phone number.
  
  Your account is now created!

• How do I verify my identity?

  -On PC/Mac, click “My Account” on the top right of the home page, then click “Settings.”
  -On mobile, click the navigation button on the top right of the home page, then click “Settings.”
  -Towards the top of the settings page, click “Verify Account.”
  -You will then be prompted to turn on location services. Please click “Allow.”
  -Enter your birthday and the address that appears on your government issued ID.
  -Once you submit, your ID verification will be pending. Most verifications should be approved within 10 minutes.
  
  If your verification was denied, please try again, and make sure all your information matches what appears on your government issued ID. If you are still having problems, please contact us.

• Why do I have to verify my identity?

  Daily fantasy sports has varying age requirements based on the state you are in. Because of this, we need to make sure you are of legal age to compete! Also, TokenTourney grand prizes often involve in-person experiences, so we want to ensure the safety of our users and celebrity partners.

• Why do I have to turn on location services?

  There are some states where TokenTourney is not currently permitted. Because of this, we need to make sure you are not located in one of those states when trying to buy into a tournament.

• Which states is TokenTourney currently available in?

  Please scroll to the bottom of the page and click the “Where Can I Play?” footer link for a state-by-state overview.

• How do I join a tournament?

  -On PC/Mac, click "Tournaments" on the top left of the home page.
  -On mobile, click the navigation button on the top right of the home page, then click "Tournaments."
  -Here you can view all upcoming, active, and past tournaments.
  -Select the tournament you are interested in, click "Buy Entry," and then click "Claim."
  -You then need to check the box that says that you accept our Terms and Conditions and Privacy Policy.
  -Finally, click "Pay." The transaction should go through within a matter of seconds.
  
  From here, you can navigate to "My Tournaments" to view your entry, make predictions, or sell your spot.

• How can I find all my entries?

  -On PC/Mac, click “My Account” on the top right of the home page, then click “My Tournaments.”
  -On mobile, click the navigation button on the top right of the home page, then click “My Tournaments.”
  
  Here you can view all your entries for upcoming, active, and past tournaments.

• How do I make predictions?

  Once you have joined a tournament:
  
  -On PC/Mac, click “My Account” on the top right of the home page, then click “My Tournaments.”
  -On mobile, click the navigation button on the top right of the home page, then click “My Tournaments.”
  -Once the round has started, a button will appear under your entry that says, “Submit Answers.”
  -Once you click that, you will be taken to a page where you can view all the questions for that round.
  -From there, make your predictions and click “Submit Answers” at the bottom once you’re done.

• Can I edit my predictions once submitted?

  Yes, you can edit your predictions up until the round locks, right before the real- world sporting event starts!
  
  -Find your entry under “My Tournaments” and select “Edit Answers” at the bottom of that entry.
  -This will take you to a new page where you can see your previously submitted predictions.
  -Then select “Edit Answers” towards the bottom, make your changes, and click “Submit Answers.”

• How do I sell my spot in a tournament?

  -Find your entry under “My Tournaments.”
  -At the bottom of your entry, click “Sell My Spot” and set the price you want to sell it for.
  -You then need to check the box that says that you accept our Terms and Conditions and Privacy Policy.
  -Finally, click “List On Marketplace.”
  
  Be sure to make your predictions for that round, as there is no guarantee your spot will sell, and you will likely be eliminated if you don’t answer. You can cancel your listing at any time by navigating to “My Tournaments” and clicking “Cancel Sale” at the bottom of the entry you listed.

• How do I buy someone else’s spot in a tournament?

  -On PC/Mac, click “Marketplace” on the top left of the home page.
  -On mobile, click the navigation button on the top right of the home page, then click “Marketplace.”
  -From there, select the tournament you want to join. You can use the search bar and apply a variety of filters to make it easier to locate the tournament you are interested in.
  -Once you’ve clicked on the tournament you want, you can see all the spots for sale in that tournament. You can filter by a variety of criteria, including price.
  -Click “Buy Spot,” choose your payment method, check the box that says that you accept our Terms and Conditions and Privacy Policy, and click “Pay.”
  -The transaction should be processed within a matter of seconds.
  
  From here, you can navigate to "My Tournaments" to view your entry, make predictions, or sell your spot.

• How can I see my results for a tournament round that just ended?

  -On PC/Mac, click "My Account" on the top right of the home page, then click "My Tournaments.
  -On mobile, click the navigation button on the top right of the home page, then click "My Tournaments.
  -Select the entry you are interested in, and at the bottom of that entry, click “See Results.”
  -You will then see your ranking for that round as well as which predictions you answered correctly and incorrectly.
  
  Also, if you click “See Results” and scroll down just below the leaderboard, you will see a results tab for each round. This will show you the correct answers for each round, how many players started that round, and how many advanced.

• How can I see my final tournament ranking?

  -On PC/Mac, click "My Account" on the top right of the home page, then click "My Tournaments."
  -On mobile, click the navigation button on the top right of the home page, then click "My Tournaments."
  -Select the entry you are interested in, and at the bottom of that entry, just above the “See Results” button, you can find your final ranking in the tournament.
  
  Also, once a tournament ends, you can click on “See Results” and scroll down to the leaderboard. Here it shows you the grand prize winner, finalists (those that made it to the final round), and semifinalists (those that made it to the second to last round).

• What payment methods are accepted?

  You can purchase tournament entries with credit/debit card and ACH.

• How do I deposit/withdraw money?

  -On PC/Mac, click “My Account” on the top right of the home page, then click “Wallet.”
  -On mobile, click the navigation button on the top right of the home page, then click “Wallet.”
  -Scroll down, and on the left side, you will see “Deposit” and “Withdraw” buttons.
  -For deposits, you will be required to select a payment method (Credit/Debit card or ACH) and enter the required information.
  -For withdrawals, you will be required to enter your bank account information. These funds should appear in your account within 5-7 business days.

• How do I view my account wallet balance and transaction history?

  -On PC/Mac, click "My Account" on the top right of the home page, then click "Wallet."
  -On mobile, click the navigation button on the top right of the home page, then click "Wallet."
  -Scroll down, and on the left side, you will see your wallet balance. On the right side, you will see your transaction history. You can sort your transactions from newest to oldest or oldest to newest.

• I won a prize for a tournament. Now what?

  If you are the grand prize winner (meaning your final ranking in the tournament was #1), navigate to "My Tournaments" and locate your winning entry. You should now see a button that says "Redeem." Click "Redeem," then click "Accept." This will notify our support team to contact you about fulfilling the prize.
  
  If you won a cash prize, the money should be transferred to your TokenTourney wallet within a week. If you won an experience or other non-cash prize, the TokenTourney support team will contact you if additional action is required on your end.
  
  If you were not the grand prize winner but ranked high enough to earn a cash prize, no action is required on your end. The money should be transferred to your TokenTourney wallet within a week.

• Are my winnings taxable?

  Yes, your winnings are taxable. If you won an experience or other non-cash prize, TokenTourney will send you the additional money needed to cover applicable taxes. However, if you win a cash prize, it is your responsibility to manage the taxes associated with those winnings.

• What notifications will I get?

  Currently, TokenTourney only offers email notifications. For each tournament you join, you will receive the following emails:
  
  -Confirmation that you purchased a tournament entry.
  -An alert when each round starts, and you are able to make predictions.
  -An alert 1 hour before each round locks, and you are no longer able to submit/edit your predictions.
  -An alert when each round locks and the real-world sporting events are in action.
  -An alert when each round’s results are in.