FAQs

Find answers to more commonly asked questions here.
Still need help? Contact us below.

• What is TokenTourney?

  TokenTourney is a gaming platform that provides users with a way to win once-in-a-lifetime experiences and unique prizes. Players buy their entry into a tournament and compete against others in hopes of being the last one remaining to win the grand prize.
  
  Players advance through rounds by making a series of real-world daily fantasy sports predictions. For example, will LeBron James (Lakers) score over or under 25.5 points against the Knicks?
  
  But wait, there’s more... between any two rounds of a tournament, you can list your spot in the tournament for sale on our marketplace. Another player can then buy your spot and enter the tournament where you left off. This allows you to monetize your progress in the tournament and make money even when you don’t win the grand prize.
  
  As a tournament gets closer to the final round, the value of your spot should increase as you have a greater chance of winning the grand prize.

• How do I play?

  For each tournament, there will be a set time period during which you can buy an entry. Once that time expires, you can only join the tournament by purchasing an entry from another user on our marketplace.
  
  Once you buy an entry, you’ll be able to submit/edit your Round 1 predictions up until the round locks right before the real-world sporting events start. Predictions will become available the week leading up to the real-world sporting events.
  
  About 1 hour after the final real-world sporting event ends, you will get a push notification that results are in, and you can check your "My Tourneys" tab to see if you advanced to the next round.
  
  For some tournaments, you will be able to immediately make your predictions for the next round if you advance. For other tournaments, there will be a waiting period between when you find out if you advanced and when the next round’s questions become available.
  
  Once the next round’s questions are available, you have up until the round locks right before the real-world sporting events start to submit/edit your predictions.
  
  Don’t forget, between any two rounds of the tournament, you have the ability to sell your spot on our marketplace. Please note that we currently do not allow users to sell their spots while real-world sporting events are in play.

• How does scoring work?

  For each tournament round, you will be asked to make a series of over/under predictions as well as one free response prediction. You will receive 1 point for every correct over/under prediction. For the free response prediction, you will get a decimal score between 0 and 1, depending on how close your prediction is to the actual result. If your prediction is exactly the same as the actual result, you will get the maximum score of 1 point.
  
  We then add up your points for all predictions in a given round and rank all players in order from highest to lowest. Only those that rank within that round’s elimination threshold (ex., the top 50%) will advance to the next round.
  
  If two players have the exact same round score, then it’s possible for a greater than expected percentage of players to advance to the next round. For example, 10 players start a round, and only the top 50% advance. If the users that ranked 5 and 6 both had the exact same round score, then both would advance to the next round. This would result in 6 out of 10 players advancing.
  
  In the final round, if the top two scorers have the exact same round score, then the tiebreaker for who wins the grand prize is who submitted their answers first.

• How many people am I playing against?

  The number of players in each tournament will vary. You can view the number of players in a tournament by navigating to the tournament details page or the My Spots page within the My Tourneys tab. To find the My Spots page, navigate to the My Tourneys tab and select the tournament you’d like to view gameplay related details for. From there, you can see the number of players in the info box titled "PLAYERS". This number will dwindle as the tournament progresses and more players become eliminated.

• How do I verify my identity?

  After downloading the app, continue through the identity verification steps by inputting your legal first and last name, the address that appears on your Driver’s License or ID card, and your date of birth. Once submitted, our system will confirm your identity within a few minutes. You will receive a push notification when the process is complete and you’re able to play.
  
  If your verification was denied, please try again from your Account Settings tab, and make sure all your information matches what appears on your government issued ID. If you are still having problems, please contact us through the “Contact” page.

• Why do I have to verify my identity?

  Daily Fantasy Sports has varying age requirements based on the state you are in. Because of this, we need to make sure you are of legal age to compete! Also, TokenTourney grand prizes often involve in-person experiences, so we want to ensure the safety of our users and celebrity partners.

• Why do I have to turn on location services?

  There are some states where TokenTourney is not currently permitted. Because of this, we need to make sure you are not located in one of those states when trying to buy into a tournament.

• Which states is TokenTourney currently available in?

  Please scroll to the bottom of the page and click the “Where Can I Play?” footer link for a state-by-state overview.

• How do I join a tournament?

  Once in the app, navigate to the “All Tourneys” tab to see all of the upcoming & active tournaments that are able to be joined.
  
  Upcoming Tourneys: After finding the tournament that you would like to play in, click on the tile itself to reach the tournament details page. From here you can view how many other players have joined, how many rounds the competition lasts, when Round 1 begins, and what the prize details are. From here, click “Join Tournament” and choose how many spots you would like to purchase. After you purchase a spot, all of your gameplay related functions will be found in the My Spots page within the “My Tourneys” page. In order to find the My Spots page, simply navigate to the My Tourneys tab and select the tournament you’d like to engage with. From here you will be able to submit/edit predictions, sell your spot, see results, etc.
  
  Active Tourneys: Active tournaments are those that have already started, and can only be joined by purchasing another player's spot through the marketplace tab. After selecting the Active Tournament that you’d like to join, you will be redirected to the tournament marketplace to view a list of spots available for that tournament. Click on the spot you want and proceed to check out. Please note that purchasing from the marketplace can only occur between rounds of a tournament. Additionally, all spots are created equal and do not carry over any scores from previous rounds. So the marketplace is all about buying for the lowest available price!

• How can I find all my entries?

  Navigate to the “My Tourneys” tab where you can see a list view of all your Upcoming, Active, and Past tournaments. From here, click the tournament you wish to interact with and you’ll be redirected to the “My Spots” page where you can submit predictions, view results, and sell your spot in that tournament.

• How do I make predictions?

  After joining a tournament, navigate to the “My Tourneys” tab and click into the tournament that requires your attention. You will notice a timer banner at the top of the screen that says “Submit Predictions By”, this is the deadline for when you must submit your predictions for the upcoming round. While on this screen, click the “PLAY” button within your spot card(s) to interact with the slate of predictions. Remember that you can edit your predictions all the way up until game time by repeating this process via the “edit predictions” button on your spot card(s).

• How do I sell my spot in a tournament?

  Navigate to the My Spots page within the “My Tournaments” tab of the app. From here, you will be able to interact with your spot card(s). In between rounds of a tournament, you will have the option to click “Sell Spot” which will allow you to set a price and list your spot on the marketplace.
  
  Be sure to make your predictions for that round even if you list your spot for sale, as there is no guarantee your spot will sell, and you will likely be eliminated if you don’t answer.
  
  You can cancel your listing at any time by navigating back to the “My Spots” page and clicking the “Cancel Listing” button within your spot card.

• How do I buy someone else’s spot in a tournament?

  Buying another player’s spot occurs in the marketplace, however, you can find tournaments with spots for sale in two different ways.
  
  Marketplace: Navigate to the marketplace tab and view a running list of all Active tournaments that have spots listed for sale by other players. After finding the one you want to join, click the tile and view a list of spots available for purchase. Select the spot you’d like to buy and continue through the checkout process. Additionally, grand prize experiences that have been won by tournament champions will also be listed for sale on the marketplace.
  
  Active Tournaments: Navigate to the “All Tourneys” page and select “Active” from the top banner. From here, you can view all Active TokenTourney tournaments. Clicking on one of the tournament tiles will take you to the tournament details page, and from here you may select the “Marketplace” button. This will take you to the tournament marketplace where you can view and purchase spots that have been listed for sale by other players.

• How can I see my results for a tournament round that just ended?

  Players will receive push notifications to alert them that their round results are in. Once into the app, go to your “My Tourneys” tab and click into the tournament you want to view results for. Once here in the “My Spots” page, click “See Results” within your spot card(s).

• How can I see my final tournament ranking?

  Go to your My Tourneys tab, select the tournament you want to view your final ranking for, and click on the tournament tile. From here, your final ranking will be displayed directly on your spot card(s). Additionally, once a tournament has concluded you can view the final tournament leaderboard by navigating to the “All Tourneys” page, selecting “Past” from the top banner, and selecting the tournament you’d like to view the final leaderboard for. Once on the tournament details page, scroll down to find the final leaderboard.

• What payment methods are accepted?

  You can purchase tournament entries with credit/debit card and ACH.

• How do I deposit/withdraw money?

  Navigate to the Account section of the bottom nav bar and click “Wallet.”
  
  Deposit: Click “Deposit” and select/add a viable payment method to fund your account.
  Withdrawal: Click “Withdraw” and select the amount you wish to withdraw. Select the bank account you would like to withdraw to, and then submit your withdrawal. These funds should appear in your bank account within 1-3 business days.

• How do I view my account wallet balance and transaction history?

  Navigate to the Account section of the bottom nav bar and click “Wallet.” From here, you can view your wallet balance as well as all transaction history with dates and statuses (Completed, Pending, Failed).

• I won a prize for a tournament. Now what?

  If you are the grand prize winner (meaning your final ranking in the tournament was #1), navigate to "My Tournaments" and locate your winning spot under your “My Spots” page for the tournament you won. You should now see a button that says "Redeem Grand Prize.” This will notify our support team to contact you about fulfilling the prize.
  
  If you won a cash prize, the money should be transferred to your TokenTourney wallet within 2 business days. If you won an experience or other non-cash prize, the TokenTourney support team will contact you if additional action is required on your end.
  
  If you were not the grand prize winner but ranked high enough to earn a cash prize, no action is required on your end. The money should be transferred to your TokenTourney wallet within a week.

• Are my winnings taxable?

  Yes, your winnings are taxable. If you won an experience or other non-cash prize, TokenTourney will send you the additional money needed to cover applicable taxes. However, if you win a cash prize, it is your responsibility to manage the taxes associated with those winnings. TokenTourney will issue you a form W-2G tax form in order to be compliant for tax reporting purposes.

• What notifications will I get?

  Push Notifications:

  • When you pass/fail identity verification at sign up
  • When round results are in
  • When predictions are available
  • When you have 1 hour left to submit predictions
  • When your spot gets purchased in the marketplace

  
  

  Email Notifications:

  • When you make a purchase
  • When you make a deposit
  • When you make a withdrawal